We’re sorry that your subscription was automatically renewed against your wishes.

I was charged for an automatic renewal I did not want. Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.Īfter the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.Ĭontact Technical Support if you require any assistance after this point. If you choose Desktop this will be easier for you to install the product once you have completed the download. You can save the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. Do not rename the download file as this can cause installation problems. If you experience difficulty clicking on the 'begin download' button normally, try right clicking on the button and select 'Save Target As' in Microsoft® Internet® Explorer®. Please contact Technical Support How do I download? You can download by clicking the 'begin download' button either in your order confirmation email or on your order information page. What is the status of my order? You can view your order status by looking up your order I need technical support for my product. If your purchase was for a physical shipment, follow the instructions to accept the Electronic Letter of Destruction (ELOD) so we can begin processing your refund. You can also cancel your auto-renewal plan by logging into your Trend Micro MyAccount portal (you will have received access credentials after you registered your product) select your product from the “Products” tab and click “Disable Auto-renew now.” When will I receive the refund I requested? Your refund credit will appear on your card or in your PayPal account within 5 - 7 business days of being initiated. Your product will still be active until the subscription expiry date. Pressing 'Cancel Auto-Renewal' will stop the Auto-Renewal Plan.Once you have logged into your order, you will see a 'Cancel Auto-Renewal' button.If you do not have your confirmation email, you can also locate your order by searching using your Email address and the last 5 digits of the credit card you used to purchase. This information can be located in your order confirmation email. How do I cancel the Auto-Renewal Plan on my subscription? To cancel your Auto-Renewal Plan, log into your order and follow the instructions below: To request a refund, you must look up your order and then use the “Request a Return” option to submit your request. Top frequently asked questions How do I request a refund?

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